SERVICES

Eagle can complete a rapid implementation of the project ensuring that all customers experience the maximum time to benefit.
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  • Services

    Eagle can complete a rapid implementation of the project ensuring that all customers experience the maximum time to benefit. All Eagle staff worldwide are fully QAD Certified as well as being experienced with RF Express™ for QAD Enterprise Platform. All our consultants have completed RF Express™ for QAD Enterprise Platform implementations either independently or as joint projects. This enables us to identify solutions to problems that may be better resolved within QAD Enterprise Platform rather than RF Express™.  As shown in the Implementation Plan, the project can be split into number of distinct sections.

     

    Eagle’s full range of services begins with the Functional Design.  This starts by identifying the key data flows that underlie daily business activity and then making the connection with QAD Enterprise Platform through Eagle’s RF Express™.  Rapid and accurate data capture is a key benefit as you streamline information flows andminimise data entry.  In addition, the integration of automated data collection and QAD Enterprise Platform provides improved inventory accuracy, timely data collection, elimination of duplicate data entry aswell as paperless transactions and increased productivity.

     

    Eagle’s service offering is an important part of the Eagle-QAD Enterprise Platform solution and includes ongoing training and support for devices such as RF portable handheld terminals,thermal transfer printers, portable RF printers, digital scales,industrial ink jet sprayers and many others.

     

    Eagles Services Include:

    • Project planning
    • User acceptance testing
    • Project management
    • On-site start-up support
    • Application definition
    • RF technology definition
    • Transaction design
    • Label printer / labelling definition
    • Shop floor control device definition
    • Wireless site survey
    • Wireless configuration
    • Hardware support service definition
    • Functional design spec
    • Detailed design spec
    • Status reporting
    • Custom transaction programming
    • Documentation
    • Software support
    • On-site training

     

    Some important considerations in evaluating service options include:

    • Single-source accountability
    • Comprehensive service / support options
    • The ability to distinguish between RF Express™ and QAD Enterprise Platform service issues

     

    Follow up support is provided by a web-based support service that enables our customers to rapidly see the resolution of issues.